We want you to be satisfied with your purchase. But if you aren't, let us know. We accept all returns, and return shipping is on us. We'll send you a prepaid USPS shipping label, and you return the merchandise in its original condition and in its original packaging. As soon as we receive it, we will refund your money.
All returns must be made within 30 days of the original purchase. Refunds or exchanges will not be offered beyond this 30 day period.
Return items should be unused and in the same condition as when you received them. Original packaging is preferred, but not required.
To complete your return:
1. Complete the Returns form on our website.
2. Within 24 hours, we will send you a prepaid USPS mailing label for your return.
3. Pack the returned item(s) in the original packagaing and mail it
via the United States Postal Service to the following address:
Pineapple Publishing and Consuting LLC
1046 West 42nd St
Houston, TX 77018
Refunds
Once your return is received, we will send you an email to notify you of the status of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 5 to 7 business days, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
Shipping
To return your product, you should mail your product to:
Pineapple Publishing and Consuting LLC
1046 West 42nd St
Houston, TX 77018
We pay for the return shipping by providing you with a prepaid USPS mailing label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Domestic deliveries should arrive in 5-7 business days while Internaltional deliveries make take 7-21 days.
REFUND POLICY
